1.1 Introduction

Time: ~10 minutes

What You'll Learn

• Why email consumes more time and energy than it should
• The hidden costs of poor communication habits
• How this course is structured and what to expect
• How the interactive AI-coached format works

Key Concepts

Email is the number one time sink at work. The average professional spends 2.5 hours per day on email — and much of that time is wasted on:

• Rewriting the same message three times to get the tone right
• Agonizing over sensitive messages
• Writing long emails that nobody reads
• Responding to threads that should have been a document

This course fixes all of that. Not by teaching you to write faster, but by teaching you to write better — which naturally makes you faster.

How This Course Works

Unlike a video course, you learn by doing:

1. Read a brief explanation of the concept
2. Work through exercises with Claude as your coach
3. Get feedback on your actual writing
4. Build tools you'll use after the course ends

Claude will analyze real emails, help you rewrite them, and point out patterns you've never noticed.

How to Start

Open Claude Desktop and say:

start lesson 1.1

Claude will introduce the course, walk you through the format, and set you up for the inbox audit in the next lesson.