1.1 Introduction

Time: ~10 minutes

What You'll Learn

• The situation you are walking into and why it needs you
• How to share your own professional context so the course adapts to you
• What the rest of the module looks like and how it all connects
• How the interactive format works

Key Concepts

This lesson sets the stage. Before you can fix anything, you need to understand what you are dealing with and bring your own experience to the table.

You will:

1. Get briefed on the business situation — what is going wrong, who is involved, what has been tried
2. Share your own background so Claude can make the scenario feel relevant to your work
3. Preview the full arc of the module so you know where you are headed

Why This Matters

Every ops rescue starts the same way: someone hands you a mess and says "fix this." The temptation is to jump straight into solutions. This lesson teaches you to slow down, take in the full picture, and orient yourself before taking action.

That five minutes of orientation saves hours of wasted effort later.

How to Start

Open Claude Desktop and say:

start lesson 1.1

Claude will brief you on the situation, ask about your background, and get you oriented for the work ahead.

Skills You'll Use Later

• Contextual awareness (used throughout the module)
• Sharing relevant professional experience (makes every lesson more useful)
• Understanding the full picture before diving into details